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Originally Posted by TWD_Tony
If you have a dedicated server then you shouldn't be paying any extra's to fix anything... If the HD's borks or a memory module fries itself then it's upto the DC or your server supplier to fix, with colo you have to get yourself to the DC or hire the remote hands to fix things.
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This is just basic hardware warranty though, no different from buying a new box except the provider would make the service call rather than you. Of course if you built your own box, the you'd have to visit & repair.
Some providers will build their own boxes, so the tech may be able to swap the broken bits from the spares box.
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Okay - if YOU screw something up then you will probably have to pay for an OS reload (worse case scenario) or a tech to fix it if you have not got KVM and a clue how to fix it...
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This is the real cost and would generally not be covered by any management agreement even if you had a fully managed server.
If you consider a managed server, check very carefully what the providers considers as managed, most will only offer security patches & monitoring, not what I would consider a full management service.