Basic mistakes webhosts make

[WebHost Admin]

Some basic mistakes I've seen webhosts make - feel free to add your own.

1. Billing not set up properly - so you can't even order from the site
2. Billing continues after cancellation
3. Client address not removed from e-mail alerts even when left
4. Not communicating with clients when there's a problem
5. Outsourcing support, who reply to tickets quickly, but fail to answer questions
7. Creating at least 3 different sets of lognis to use the service - Cpanel, Support, and Billing (many do this - integrate, damn you!!)
8. No social sills - replies to questions are met with single words or monotone sentence, ie Q. Can I do xxx? A: No you can't. etc

Anyway, that's to start with.

[TWD_Tony]

7. Creating at least 3 different sets of lognis to use the service - Cpanel, Support, and Billing (many do this - integrate, damn you!!)

LOL - Do you realise how difficult these systems are to integrate! I'm actually working on this now, cPanel to Billing to Support - all from a single log-in, it's not as easy as it sounds!

[WebHost Admin]

The fact that the market doesn't generally offer a solution I'd say works against the interests of consumers.

It's so frustrating to have to work with different logins - there really is no need for it. Modernbill and Kayako especially should have woken up to this.

[monaghan]

9. Offering the world for a few £/month instead of offering sustainable pricing

[Jon]

Another trade mark mistake is for new startups to offer hosting on the cheap. Instead of having 10 customers paying £10/month, they have 100 customers pay £1/month.

I know which one I'd rather have

[TWD_Tony]

Originally Posted by WebHost Admin

The fact that the market doesn't generally offer a solution I'd say works against the interests of consumers.

It's so frustrating to have to work with different logins - there really is no need for it. Modernbill and Kayako especially should have woken up to this.

Well I have finally managed to crack this - cpanel to billing to support desk, all from one log-in
It has only taken me 3 days!

Basically it's a backend database integration between RVskin for cpanel, Modernbill billing system and Cerberus support desk...

[Jon]

Nice

I don't think it's a major downfall of hosts though - I'm sure people won't be too put off by the fact that they've got to enter there details a few times.

[WebHost Admin]

Sounds like a good move, Tony.