Anyone here a reseller

[fitnessk]

Are you a reseller? How did you select a company to purchase a reseller accoutn from? How did you decide how to break up the package for your clients?

[wantingawebsite]

I'm not a reseller but could still offer some advice:

1. Select a company that can offer good support to you. If you customers have a problem they will come to you so ensure you can assist them.

2. The company should have good uptime, if there is downtime you end up explaing to your clients why.

3. Try and ensure you are in the same region as the server, if you live in the UK, have UK servers.

4. When creating packages you should base this so that what is offered will appeal to your potential customers. - Do not oversell your services.

5. Importantly, ensure that you are covering your costs with the package pricing. For example:

your reseller costs £10 p - your packages are £5 pm, this isn't instantly covering your costs so you need to sell two in this senario, however your pricing still has to remain competative.

Dont go and try and take down all the large players in the industry because....its not going to happen lol. Focus on trying to sell to your family / friends and people in your local area for a start, then move from there.

Hope that helps

[monaghan]

I started with a reseller many years ago, we now run servers rather than resellers, however we do have reseller customers.

In general a reseller wants a stable non-oversold server with good uptime (just like a shared hosting customer would expect). Support is not too critical as the reseller provides the customer support, however you need to know that in the event of a system problem the host will be on the case quickly AND give you a useful update as to what the problem is and when the service will be back.

If you value your business, don't be tempted to go for an unlimited or the world for $1 type of reseller packages that people are now offering. Your host may let you down, but in your customer's eyes, it's your service that is down and they're generally not bothered about your issues with the host as you have their money.

Look for a "proper" company that's registered with the necessary authorities (in the UK, that would be Companies House and probably the VAT man). Anyone not publishing these details (or is not prepared to give them on request) or only has an email / MSN for their contact details is most probably not legally registered as a business. Do you want to risk your business with someone who's potentially trading illegally?

How you break the resources down to resell has to be down to you, as Matthew (above) points out, you shouldn't try and compete with the long established players (or even the kiddie hosts). In my experience those who shop on price alone will not be with you long and will probably cost you a lot in support time.

Most people don't need Gb's of disk space, so offer realistic packages at an honest price and you'll get some good & reliable customers.

Also, don't expect to become rich overnight

[mtajim]

I am a resellers, but i dont sell to international market, most of my cilents are i local market