AffordableHost - driving me nuts

brian · #1 (**permalink**) 12-05-2006, 02:52 PM

When Tina sold the company (last year?) the new management showed they were completely clueless from the start with a complete cock-up of the billing system.

I no longer have any sites with AffordableHost, but check this out:

1. There is no contact email listed on their site - anywhere, for anything
2. Live support is broken
3. You cannot reply to helpdesk tickets

I have now just sent my *fourth* support ticket asking for a cancellation - the past three replies have simply been "management offers you 3 months free hosting".

I don;t want free hosting, dammit!! I just want you to cancel my account and not charge my credit card you bunch of monkeys!!

brian · #2 (**permalink**) 12-05-2006, 03:13 PM

Yay - finally got a non-generic reply, but get this:

Quote:

Additionally, if you have a Paypal subscription for hosting through Affordablehost.com, it is your responsibility to cancel this subscription so no other funds are automatically removed.

That's just downright unprofessional - after 4 cancellation requests they tell me that if I'm using their automated subscription services, then it's *my* responsible to cancel via a third-party?

Come on, I have a Paypal business account - it doesn't take 30 seconds to cancel a subscription.

Of course, I was then told to reply to their message...which of course, as mention previously to them, is not possible.

Klaas Koopman · #3 (**permalink**) 22-05-2006, 08:30 AM

Oh my god, that is like the worst story I have heard lately! So have you cancelled it now through your paypal or what? I would just cancel it and never do business with them anymore!

brian · #4 (**permalink**) 22-05-2006, 08:04 PM

Finally managed to get it cancelled - luckily, it was paid via Paypal so was easy to cancel. If they had my card information directly, I could have had real problems.

Klaas Koopman · #5 (**permalink**) 23-05-2006, 10:28 AM

Quote:

Originally Posted by brian

Finally managed to get it cancelled - luckily, it was paid via Paypal so was easy to cancel. If they had my card information directly, I could have had real problems.

Good to hear you have managed to get it cancelled, how did you manage that by the way. Through their support tickets or what?

W.Harbaugh · #6 (**permalink**) 23-05-2006, 05:42 PM

Wow, worst case scenario.

The only way that could've been worse if you lost all your websites first (Data and all) and they charged you to fix it...would've been classicly funny :-)

brian · #7 (**permalink**) 26-05-2006, 11:56 AM

Cancelled the Paypal subscription directly via Paypal.

It's not the worst hosting experience I've had, but the fact that a host refuses to cancel billing for you can be very worrying...

eria · #8 (**permalink**) 08-10-2006, 03:42 AM

why not you cancel it at first from paypal and wait for their reply?

monaghan · #9 (**permalink**) 08-10-2006, 08:21 AM

Probably because he was trying to be a responsible honest customer and keep his supplier fully informed.