Clook in datacentre migration

| November 4, 2011 | 0 Comments

Popular UK hosting company, Clook, are moving datacentre – a change expected to affect up to 75% of their hosting client accounts.

According to a statement by Clook:

Our upstream colocation provider operates multiple datacentre facilities and we have recently been informed of their decision not to continue offering services at the London Hosting Centre (LHC) beyond March 2012. This facility houses approximately 75% of our core server infrastructure and we will therefore need to physically transition our equipment to their newer facility (Centro).

This decision comes following a detailed review of their facilities and a continued commitment to providing the highest quality web hosting services. With LHC not being an owned building, our upstream provider does not feel confident that 100% uptime SLA’s can be met into the future as they have limited or no control over certain aspects of building management.

The newer Centro facility is based within a dedicated 50,000 sq. ft. secure compound in Hemel Hempstead and has a specification exceeding that of LHC with 100% uptime SLA’s, enhanced security and a more robust network. We have had equipment at Centro for over two years and have experienced superb uptime throughout.

With the amount of equipment needing relocated, and the distance between buildings, the move is being split into three nights, each involving up to 6 hours downtime for the servers being moved. The maintenance windows schedule is as follows and the above link can be used to check which window (if any) your server is scheduled for.

Thursday 24th November 2011 – 10pm to 6am (GMT) Friday 25th November 2011 – 10pm to 6am (GMT) Saturday 26th November 2011 – 10pm to 6am (GMT)

The relocation is being performed by a specialist datacentre moving team, making use of specialist vehicles, with full insurance cover in place for all equipment. This is the same firm that we used in 2006 during our Redbus to LHC datacentre migration – which went perfectly – and we are extremely confident that this transition will go just as well. For anyone worried, you may wish to review our announcement from the previous datacentre move which we’ve made available here: http://go.clook.net/datacentre-migration-2006

Please note that aside from the downtime, there will be no changes to service or pre/post relocation tasks required by clients. All domains, email accounts, settings, server names, IP addresses and everything else will remain the same.

If you have any questions, comments or concerns regarding this datacentre move please feel free to open a ticket in Billing/Accounts or post to our forum thread here: http://go.clook.net/datacentre-migration-talk – forum posting (registration/login required) is preferred so others can benefit from questions being answered.

Category: General Hosting

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